Call centers for Dubai companies (NDA)

Several custom call centers for Dubai companies

Several custom call centers for Dubai companies (NDA): routing, IVR, CRM integrations.

Context

While on a contract in Dubai I built custom call centers for local companies in parallel. Names are under NDA.

What I built

  • call routing and IVR flows tailored to each company's processes;
  • integrations with the customers' CRMs;
  • deployment and maintenance.