// project - 2026
TeaSIP — automated call center
Call center platform: IVR, routing, analytics
An automated call center — Hizmatrason product: call routing, IVR, queues, integrations, analytics and dashboards. End-to-end server side and infrastructure.
Context
Companies need call centers without vendor lock-in and per-seat licensing. TeaSIP is Hizmatrason's own platform: telephony, agents and analytics in one system, deployable per customer.
What I built
- platform architecture and the entire server side;
- SIP telephony: trunks, SIP profiles, extensions;
- call routing: IVR flows, queues, ring groups, inbound routes;
- agent workspace: agents, tiers, conferences;
- live monitoring: active calls, live logs, call history;
- multi-domain support, users and audit;
- analytics and dashboards.
Stack
ASP.NET Core, SIP/telephony, PostgreSQL, real-time monitoring, an operator web client.
